Information
We understand you have questions about Salt River Mental Health and our therapy services. This page provides answers to frequently asked questions to help you understand our approach and how we can support you. Please read below for more information about scheduling, locations, and what to expect.
Frequently asked questions
How do I schedule an appointment or consultation?
To schedule an appointment or consultation, please click the "Request an Appointment" button below or visit our Contact page for more information.
What happens during the first appointment?
During your first appointment, you can expect a comprehensive assessment of your needs and concerns. This initial session allows us to understand your background and develop a tailored therapy plan to best support your goals.
What is involved in Case Management?
A Case Manager coordinates your care, helps you access community resources, manages necessary paperwork, and ensures all services are holistic and coordinated.
How does Art Therapy work? Do I need to be an artist?
No! Art Therapy uses creative expression (like drawing or painting) to help individuals process complex emotions and experiences that are difficult to put into words.
What is your cancellation or rescheduling policy?
We require 24 hours' notice for cancellations or rescheduling. Cancellations with less than 24 hours' notice will be subject to a fee.
Do you have a waiting list?
Our waiting list varies depending on therapist availability and specialization. Please contact our office at (502)543-8865 for the most up-to-date information on current wait times.
Where is Salt River Mental Health located?
Salt River Mental Health is located in Shepherdsville and Mount Washington, Kentucky, United States. Our full address is: 1838 South Preston Highway Shepherdsville Kentucky 40165 & 132 Village Lane Suite B Mount Washington, Kentucky 40047.
What number should I call?
You can reach Salt River Mental Health by calling us at (502)543-8865. Our team is available to assist you with scheduling, questions, and any other inquiries.
What is ABA therapy, and who is it for?
ABA uses positive reinforcement to teach meaningful skills like communication and social interaction. It primarily supports children and adults with Autism Spectrum Disorder (ASD) and other behavioral challenges.
What is Marriage and Family Therapy (MFT)?
MFT focuses on the entire family system to strengthen communication, resolve conflicts, and improve relationship dynamics between couples and family members.
What is your fee structure?
Fees vary based on the specific service and provider. Please contact us for a full and transparent private-pay fee schedule.
Do you accept my insurance?
We are in-network with various carriers including: Anthem, Humana, passport, Wellcare, Aetna, Medicaid, and UofL's insurance. Please call us to verify your specific benefits.
Your questions answered
Have more questions? At Salt River Mental Health, we're committed to providing clear and helpful information. Contact us today, and let us support your journey to better mental health.